Privacy Policy

Last modified: April 22, 2019

This privacy policy applies to Bick Heating & Cooling Inc. and its affiliates (“Bick”, “we”, “us”, “our”) and explains how we collect, use, disclose and otherwise process personal information. Generally speaking, “personal information” is information about an identifiable individual, subject to more particular definitions or interpretations under applicable law. This privacy policy does not apply to personal information about directors, officers, employees, partners or other temporary or permanent staff, consultants, volunteers or other individuals assigned to Bick (collectively, “Members of Bick”) or to any information that is not personal information as defined in or interpreted under applicable law.

Bick offers and provides services to a wide range of customers. We collect, use, disclose and otherwise process personal information as necessary to offer and provide customers and potential customers with these services and generally to fulfill our responsibilities and manage our business. Subject to the terms herein and to applicable law, we keep confidential all information we obtain.

The Information We Collect and How We Use It

Information in relation to customers, potential customers and others, generated in the course of our business

The personal information we collect in relation to customers and potential customers includes:

name, address, email address, contact details, nature of the customer or potential customer’s issue, financial, credit, billing and account information, and other incidental information relating to the services we provide;
information material to your issue, for example, financial, property information, and any other information you give to us when you ask or instruct us to work for you;
information about individuals we collect in the course of working for customers; and
information about you contained in communications within Bick and between us and you, whether online or offline.

 

We use this information to:

offer and provide services to you;
communicate with you regarding the services you request and to respond to your requests and inquiries;
administer our billing databases, and issue and collect accounts;
provide you with material on our services;
manage and administer our business, including performing work for you and communicating with third party service providers and government entities; and
comply with legal, regulatory and self-regulatory requirements, and to fulfill our legal obligations.

Our grounds for processing this personal information include:

to enter and perform a contract with you or to perform any steps you require from us before entering into a contract;
to pursue our legitimate business interests in establishing, managing or concluding our business relationship with you;
where you have specifically consented to us processing your personal information;
to comply with our legal obligations and establish, exercise or defend our legal rights.

If you do not wish to receive materials about our services and invitations to events, you may unsubscribe or ask us not to contact you for these purposes.

Information in relation to potential Members of Bick

If you apply for a position at Bick, we will collect the personal information contained in, and generated in relation to, your application package, in order to evaluate your application and assess whether to offer you a position at Bick. For candidates who are not offered or do not accept a position, we normally retain this information for a reasonable period in the event that an appropriate position becomes available or that you reapply to Bick. If you accept a position at Bick, the information will be retained in accordance with our privacy procedures applicable to the personal information of Members of Bick.

Information about guests of and visitors to Bick

Bick collects information about its guests and visitors. Specifically, visitors to the offices of Bick may be asked to provide their name, telephone number and organization name. This information is retained by Bick as long as necessary for security or emergency preparedness purposes. Bick may also install video cameras in public-access areas on its premises and will post signs notifying individuals of the existence and purpose of any such cameras. We use the information we collect about guests of and visitors to Bick to enable us to act responsibly in the event of a health or other crisis or emergency and to enhance workplace security.

Information about our agents, vendors, suppliers, expert witnesses and foreign associates

Bick may collect information about third-party agents, vendors, suppliers (“Service Providers”) who provide goods, services and information to Bick. This information would include name and contact information, banking information and information about experience and qualifications.  We use this information to assess suitability for particular assignments; to contact you, where necessary, in relation to the goods, services and information you are providing to Bick; and to pay you for your services. We may also use this information to provide you with material regarding our services or to invite you to Bick functions. If you do not wish to receive materials about our services or invitations to events, you may unsubscribe or ask us not to contact you for these purposes.

How We Collect Information About You

We typically collect personal information directly from you or through our interaction with you. However, sometimes we may obtain personal information about you from other sources.  For example, in relation to customers, in addition to personal information that you provide, we may collect personal information from:

a government agency or registry; and
third parties, such as your financial institution.

In relation to potential Members of Bick, in addition to personal information that you provide, we may collect personal information from:

the third parties you provide as references in support of your application; and
individuals involved in the evaluation and review process.

How We Disclose and Share Your Information

We disclose the personal information we collect about customers or other individuals we deal with to third parties where:
the services we are providing to you require us to give your personal information to third parties, such as service providers and government entities;
we are required or authorized by law to do so;
we engage an expert or consultant on your behalf;
we retain a third party service provider to assist us in providing services to you;
it is necessary to collect fees, for instance, to a financial institution or collection agent;
necessary to comply with regulatory (including self-regulatory) requirements or requests from governmental authorities;
you have instructed us to disclose your personal information to a third party for a designated purpose; and
we reasonably believe a third party requesting your information is your agent.

Service Providers.

Bick may also transfer your personal information to service providers hired to administer or provide products, materials, services or information on our behalf. We require our service providers to use your personal information only as necessary to perform the services we have hired them to provide.  Most of our service providers process personal information in Canada.  On occasion, we may use service providers that process personal information in the United States or other countries that do not offer the same legal protections for personal information as Canada. In such cases, we will ensure that appropriate contractual protections are in place, as required by applicable laws.  If you have any questions about our use of service providers, including outside of Canada, please contact our Privacy Officer.

Business Transactions.

We may also use and disclose personal information to parties connected with the proposed or actual financing, insuring, sale or other disposal of all or part of our business or assets, for purposes connected to evaluating and performing the transaction. These purposes may include determining whether to proceed with the transaction or business relationship, or fulfilling any records or other reporting requirements to those parties. Where applicable, we will take steps to require that such parties treat your personal information in accordance with this privacy policy and use and disclose it only for the purposes for which it was collected, including to provide the services or information that Bick would otherwise provide to you and generally to carry on Bick business.

Our Website

As most websites do, we use automatic data collection technologies to track usage patterns on our website. Each time you visit our website, our server records your Internet service provider, IP address, the date and time of your visit, the pages you visit and the documents downloaded, the searches you performed, and the referring URL’s you came from. We use this information to optimize our website service.

We also use cookies to collect information about your visit to our website.  Please see our Cookie Notice below for more information about our use of cookies.

For your convenience, we may offer links from our website to other websites. However, Bick is not responsible for, nor do we accept any liability for, the personal information collection, use and disclosure practices of other entities to which our website may link. You should consult the privacy policies of these other entities before providing any personal information on their website.

Legal Basis for Processing

In connection with our commercial activities we process personal information with consent except where otherwise permitted or required by law.  For example, we may be permitted to collect, use or disclose personal information without consent in order to collect a debt you owe to us, to comply with a subpoena or court order, or to comply with the rules of court regarding the production of records.  Your consent may be express or implied, depending on the circumstances and the sensitivity of the personal information in question. For example, in most cases, a customer’s consent to the collection, use and disclosure of personal information by Bick may be implied by the fact that the customer has engaged Bick to provide services or materials, where the collection, use and disclosure of personal information relates to the performance of those services by Bick.

Where personal information is processed with consent, you may (subject to contractual and legal restrictions) refuse to provide your consent, or choose to withdraw your consent, to our processing of your personal information by contacting our Privacy Officer at [email protected] or at (226) 921-4848.  Note that if you refuse to consent, or withdraw your consent, to certain processing of your personal information, we may not be able to provide certain of our services.

Security and Retention

Bick has implemented reasonable physical, organizational and technological security measures to safeguard the personal information in our custody or control. These include safeguards to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. Authorized Members of Bick, agents and mandatories have access to your personal information.

You can generally visit the Bick website without providing any personal information. However, given that electronically submitted data is not 100 percent secure, we make no warranties as to the security of any such personal information that you submit, which you do at your own risk.

Personal information is retained as described in this privacy policy, and otherwise in accordance with our record retention policies.  Our record retention periods are established taking into account requirements of privacy laws, the purposes for which the information was collected, legal and regulatory requirements to retain the information for minimum periods, limitation periods for taking legal action, and our business purposes.

Access, Correction and Other Rights

We maintain a file of your personal information for the purposes described in this privacy policy. This file is accessible at Bick Heating & Cooling Inc., 384 Church Street, Stratford, Ontario N5A 2S1. If you wish to request access to, or correction of, your personal information in custody or control of Bick, please make your request in writing to our Privacy Officer at the address below. We may need to verify your identity before searching for or providing you with personal information. In some circumstances, we may not provide access to your personal information, for example, if it contains the personal information of other persons, if it constitutes confidential commercial information, or if it is otherwise not properly the subject of an access request.

Since we predominantly use personal information to provide services and materials, it is important that the information be accurate and up to date. Please inform us as soon as possible of any changes to your personal information.

You may also have the right, in specified circumstances, to object to our use of your personal information, to request the deletion of your personal information or restrict its use, to request a copy of the information you have provided to us to use for your own purposes, or to lodge a complaint with a supervisory authority. If you have any questions about these rights, or you would like to exercise any of them, please contact our Privacy Officer.

Inquiries and Complaints

If you have any questions, inquiries or complaints about our personal information practices, please contact our Privacy Officer at Bick Heating & Cooling Inc., 384 Church Street, Stratford, Ontario N5A 2S1 or via email at [email protected] or via telephone at (226) 921-4848.

Changes to This Policy

This privacy policy is effective as of the Effective Date below.  Bick reserves the right to change this privacy policy at any time.  We will take reasonable steps to advise you of any changes to this privacy policy, including by posting the revised policy on our website.  We recommend that you review this privacy policy from time to time to obtain the current version.  You may contact us at the address, email address or telephone number above to obtain a current copy of this privacy policy.

COOKIE NOTICE

As you navigate through and interact with our website www.bickheatcool.com (the “Site”), we use automatic data collection technologies, such as cookies and web beacons, to collect information about your equipment, browsing actions and patterns.

Cookies are small text files that are placed on your computer when you visit our Site. Cookies may automatically collect information such as an identifier assigned to your device, your Internet Protocol address (IP address), time spent on our Site, web pages or website visited, browsing habits, and preferences.

We use both session cookies and persistent cookies on our Site. A “session” cookie lasts for a single browser session only and is deleted when the user closes the web browser. A “persistent” cookie remains on the user’s device (even while powered off) until it expires or is deleted.

Cookies and similar tools are used in the following ways on our Site:

We use cookies to remember your preferences and settings when you navigate through our Site.
We use cookies for security purposes.
We use web beacons in our email communications to determine whether an email we sent was opened and whether you clicked on any of the links within the email communication.

We use Google Analytics to collect information about how you use our Site.  Google Analytics uses cookies to collect information such as how long you stay on our Site or specific pages of our Site, how you arrived at our Site, and the website you visited before or after visiting our Site.  These cookies also help us identify unique visitors to our Site.  We use this information to help us improve our Site and the services and information we offer.  We also use this information to understand the effectiveness of our advertising.

We use cookies to facilitate the display of video content on our Site.  These cookies may collect information about how a video is played and information about the device used to access the video, such IP address, browser type, Internet Service Provider and operating system.

We use social media widgets and cookies to facilitate social sharing functionality on our Site.  When you share information using a social media sharing button on our Site, the social network will record that you have done this and will use this information in accordance with its own privacy policy.

You may be able to control cookies using your browser settings. For example, you may be able to set your browser to block or delete cookies, or to notify you before a cookie is set. If you block cookies you may not be able to use all of the features of our website.  By continuing to use our Site without changing your browser settings, you consent to our use of cookies as described above.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us via email at: [email protected], or via postal mail at the following addresses:

Bick Heating & Cooling, Inc.
Dave Bick
384 Church St.
Stratford, ON N5A 2S1
Canada